Buy 2 Tees, Get Unreleased D.O.D Tee
Frequently Asked Questions
Welcome to our FAQs page! Here you’ll find answers to commonly asked questions about ordering, shipping, returns, and more. If you have any additional queries, feel free to reach out to our friendly customer support team.
Orders
Common purchase queries answered
How can I place an order?
To place an order, simply browse our collection, select the desired size and quantity, and click “Add to Cart”. Once you’re ready to complete your purchase, proceed to the checkout page where you can enter your shipping sand payment details to finalize the order.
Do I need to create an account to place an order?
No, you can checkout as a guest without creating an account. However, creating an account allows you to track your order history and expedite future purchases. Additionally, by signing up for our site, you’ll become a member and enjoy free shipping* on every purchase.
Can I cancel or modify my order after it has been placed?
Orders cannot be modified or canceled once they have been placed. Please review your order carefully before completing the checkout process.
How can I apply a discount code to my order?
During checkout, you will find a field labeled “Discount Code” where you can enter your code. Click “Apply” to see the discount reflected in your order total. Please note that only one discount code can be applied per order.
What payment methods do you accept?
We accept payments via credit/debit cards (Visa, Mastercard) and Online Banking through FPX.
Is my payment information secure?
Yes, we take the security of your payment information seriously. All transactions are encrypted and processed through secure, PCI-compliant payment gateways to ensure your data is protected.
How will I know if my order has been successfully placed?
Once your order is successfully placed, you will receive a confirmation email with your order details and tracking information (if applicable). You can also check your order status by logging into your account.
Do you offer gift wrapping or personalized messages?
No, we don’t offer gift wrapping and personalized messages at the moment.
What should I do if I encounter issues while placing my order?
If you encounter any issues while placing your order, please contact our customer support team for assistance. We’re here to help resolve any problems and ensure a smooth ordering experience.
How do I know if an item is in stock?
Each product page displays current stock availability. If an item is out of stock, you may choose to be notified via email when it becomes available again.
Shipping
Shipping related questions
What shipping options do you offer?
We only offer Standard to meet your needs. We do not have expedited/express as an option.
How much does shipping cost?
Shipping costs vary based on your location and the shipping method selected. You can view the estimated shipping costs during the checkout process before finalizing your order.
What are your standard shipping rates?
Our standard shipping rates are RM10 nationwide.
Do you offer free shipping?
Yes, we offer free shipping for members (and joining is completely free).
How long will it take to receive my order?
Delivery times depend on the shipping method you choose and your location. Standard shipping typically takes 3-10 business days.
Do you ship internationally?
No. We currently only ships to Malaysia. We don’t offer international shipping at the moment
Can I track my order?
Yes, once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please check the tracking information provided in your shipment confirmation email. If you still have concerns, contact our customer support team for assistance.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address before your order has shipped. Please contact our customer support team as soon as possible if you need to update your shipping address. Once the order has shipped, we are unable to make any changes.
What happens if my package is lost or damaged during shipping?
We apologize for any inconvenience. If your package is lost or damaged during shipping, please contact the courier directly with your tracking number to resolve the issue. If you need further assistance, our customer support team is here to help.
Do you deliver on weekends and public holidays?
No, we only deliver orders on weekdays, Monday to Friday. Deliveries are not made on weekends or public holidays. Please consider this when estimating delivery times for your order.
Returns And Exchanges
If you need to return an item
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition, and with all tags attached to be eligible for a return.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and the reason for the return or exchange. They will provide you with further instructions.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including custom or personalized items, final sale items, and gift cards. Please check the product description for any return restrictions.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In such cases, we will refund the shipping cost.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund to your original payment method. You will receive an email confirmation once your return has been processed.
Can I exchange an item for a different size or color?
We do not offer exchanges. Please choose your size and color carefully before completing your purchase. We provide detailed sizing charts and product descriptions to help you make the best choice. If you have any questions, our customer support team is here to assist you.
What if I receive a defective or incorrect item?
We apologize for any inconvenience. If you receive a defective or incorrect item, please contact our customer support team with your order number and a photo of the issue. We will promptly arrange for a replacement to be sent to you.
Can I return an item bought on sale?
Items on sale can’t be returned. Please refer to the product description for return eligibility.
How will I know if you have received my return?
You will receive an email notification once we have received and inspected your returned item. If your return is approved, we will process your refund or exchange accordingly.
Can I return an item to a physical store?
At this time, we do not have physical store locations for returns. All returns must be processed through our online return system.
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.
What if my return is rejected?
If your return does not meet our return policy criteria, it will be rejected, and the item will be sent back to you. Our customer support team will provide an explanation and any next steps.
Are there restocking fees for returns?
Yes, we charge a restocking fee of RM5 per item for returns. This fee helps cover the costs associated with handling and processing returned items.
What if I miss the return window?
If you miss the 30-day return window, unfortunately, we are unable to accept your return. We recommend reviewing our return policy carefully to ensure timely returns.
Can I return or exchange items purchased during a special promotion?
Items purchased during special promotions can’t be returned or exchanged. Please refer to the specific promotion details for more information.
Product Information
Get to know our offering
What materials are your tees made from?
Our tees are made from high-quality, breathable fabrics such as 100% cotton, cotton blends, and eco-friendly materials. Each product description provides specific details about the fabric composition.
How do I find the right size?
We provide detailed sizing charts on each product page to help you find the perfect fit. If you need further assistance, our customer support team is available to help with any sizing questions.
How should I care for my tee?
To ensure the longevity of your tee, we recommend following the care instructions provided on the garment’s label. Generally, machine wash cold with like colors, tumble dry low, and avoid using bleach or harsh detergents.
Are your tees pre-shrunk?
Yes, most of our tees are pre-shrunk to minimize additional shrinkage after washing. Please refer to the product description for specific details.
Do you offer custom designs or personalization?
Currently, we do not offer custom designs or personalization. We encourage you to explore our diverse range of designs to find one that suits your style.
Are your products ethically made?
Yes, we are committed to ethical manufacturing practices. Our products are made in facilities that adhere to fair labor standards and environmentally friendly practices.
Will the colors of the tees match what I see on the website?
We strive to display product colors as accurately as possible. However, please note that colors may vary slightly due to monitor settings and lighting conditions.
Do you offer unisex sizes?
Yes, many of our tees are available in unisex sizes. Please refer to the sizing chart on the product page for specific measurements.
How do I know if a product is in stock?
The availability of each product is displayed on its product page. If a size or color is out of stock, you may have the option to sign up for restock notifications.
What is the fit of your tees (e.g., slim, regular, relaxed)?
Our tees are designed with a regular fit. This style provides a comfortable and roomy fit, allowing for greater ease of movement and versatility. It suits a wide range of body types and is perfect for both casual and everyday wear. We believe this fit offers the best combination of comfort and timeless style.
Are your tees tagless?
Yes, many of our tees are designed with tagless labels for added comfort.
Do you offer tees in plus sizes?
Sorry, we don’t offer tees in plus sizes at the moment.
What printing techniques do you use for your designs?
We use the screen printing and DTF method for our designs. This technique ensures vibrant, durable prints that maintain their quality over time
Are your tees suitable for sensitive skin?
Our tees are made from soft, breathable fabrics that are generally suitable for sensitive skin. If you have specific concerns, please check the fabric composition on the product page or contact our customer support team.
Do your tees come with a warranty?
Our tees come with a satisfaction guarantee. If you experience any issues with the quality or craftsmanship of your tee, please contact our customer support team for assistance.
Can I see customer reviews for your products?
Yes, customer reviews are available on each product page. We encourage you to read the reviews to see what others have said about our tees.
What is the weight of the fabric used in your tees?
The weight of the fabric varies by product. You can find this information in the product description, typically measured in grams per square meter (GSM).
Payment
How we conduct transactions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard) and Online Banking through FPX. You can select your preferred payment option during checkout.
Is it safe to enter my credit card information on your website?
Yes, we take your security seriously. Our website uses SSL encryption to protect your payment information during transmission. Additionally, we comply with industry standards to safeguard your personal data.
When will my credit card be charged for my order?
Your credit card will be charged immediately upon completing your purchase at checkout. You will receive a confirmation email once your payment has been processed.
Do you offer installment payments or payment plans?
At this time, we do not offer installment payments or payment plans. Payment is required in full at the time of purchase.
Can I use multiple payment methods for a single order?
Unfortunately, we currently only accept one payment method per order. Please choose your preferred payment method during checkout.
Do you store my credit card information?
For security reasons, we do not store credit card information on our servers. All payment transactions are processed through secure payment gateways that adhere to strict data protection regulations.
What currencies do you accept?
We primarily accept payments in Malaysian Ringgit (MYR). If you are using an international credit card, your bank may apply a conversion rate to MYR based on their current exchange rates.
What should I do if my payment is declined?
If your payment is declined, please double-check that the information entered is correct and that your payment method is valid. Alternatively, try using a different payment method or contact your bank for further assistance.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery (COD) at the moment. We only accept payments through our secure online payment methods.
Care Instructions
Things you need to know
How should I care for my tee?
To ensure the longevity of your tee, we recommend machine washing cold with like colors. Avoid bleach and use gentle detergent if needed. Tumble dry on low heat or air dry to maintain the fabric’s quality and prevent shrinkage.
Can I iron my tee?
Yes, you can iron your tee inside out on a low heat setting. Avoid ironing directly over any printed or embroidered designs to prevent damage.
Are your tees pre-shrunk?
Yes, most of our tees are pre-shrunk to minimize additional shrinkage after washing. Follow the care instructions provided to maintain the tee’s original fit and shape.
Can I dry clean my tee?
Dry cleaning is not necessary for our tees. We recommend following the care instructions for machine washing and air drying to maintain the fabric’s quality.
How should I store my tee?
Store your tee in a cool, dry place away from direct sunlight. Hanging your tee on a hanger or folding it neatly in a drawer will help maintain its shape and prevent wrinkles.
What should I do if my tee gets stained?
Treat stains promptly by gently dabbing with a stain remover or mild detergent before washing. Avoid rubbing the fabric vigorously to prevent damage.
Can I bleach my tee if it gets stained?
We do not recommend using bleach on our tees, as it can damage the fabric and affect the color. Use a gentle stain remover or detergent instead.
Do your tees fade after washing?
Like all clothing items, our tees may experience some fading over time, especially with frequent washing and exposure to sunlight. To prolong the color vibrancy, we recommend following the care instructions provided and using gentle detergents formulated for colored fabrics. Avoiding prolonged exposure to direct sunlight and drying your tee flat or air-drying can also help maintain its appearance.
Can I wash my tee with other clothing items?
Yes, you can wash your tee with other similar colored clothing items. Follow the care label instructions to ensure proper washing and avoid color transfer.
What should I do if my tee shrinks after washing?
It’s normal for all tees to experience some shrinkage after the first wash. If your tee shrinks more than what is considered typical for the fabric type and care instructions provided, please contact us for assistance. We recommend following the care instructions carefully to minimize shrinkage and preserve the tee’s original fit and shape.
Customer Support
If you need to contact us
What are your customer support hours?
Our customer support team is available Monday to Friday from 10:00 AM to 5:00 PM (Malaysia Time). We are closed on weekends and public holidays.
How can I contact customer support?
You can contact our customer support team via email at hai@hambanya.my or through our contact form on the website. We strive to respond to all inquiries within 24 hours during our operating hours.
What should I include in my message to customer support?
When contacting customer support, please include your order number (if applicable), a clear description of your issue or question, and any relevant details that will help us assist you promptly.
Can I modify my order after it has been placed?
If you need to modify your order, please contact customer support immediately during our operating hours. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
How long does it take to receive a response from customer support?
We strive to respond to all inquiries within 24 hours during our operating hours (Monday to Friday, 10:00 AM to 5:00 PM MYT). Response times may vary based on the volume of inquiries received.
Can I visit your physical store?
At this time, we operate exclusively online and do not have a physical store location. You can browse and purchase our products directly through our website.
Is my personal information secure when contacting customer support?
Yes, we take the security and privacy of your personal information seriously. All communications with our customer support team are handled securely and in accordance with data protection regulations.