Return and Exchange Policy
We want you to be happy with your HAMBANYA purchase. If something isn’t right, we’re here to help.
Returns
Items may be returned within 30 days of delivery provided they:
- Are unworn, unwashed, and unused
- Are in their original condition
- Are free from stains, odors, or damage
To request a return, please contact us at hai@hambanya.my and include your order number and reason for return.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Once your return has been received and inspected, approved refunds will be issued to your bank account within 10 business days.
Size Exchanges
If you require a different size, please contact us within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition. Customers are responsible for return shipping costs. Once the returned item is received and approved, a replacement size will be shipped subject to availability.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at hai@hambanya.my as soon as possible.
If the issue is due to our error, we will arrange a replacement or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Contact
For any questions regarding returns or exchanges, please contact us at:
Last Updated: June 12, 2026