Return and Exchange Policy

Return and Exchange Policy

At HAMBANYA, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange policy. Please read the details below to understand our process and conditions.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of receipt.
  • Items must be unworn, unwashed, and in their original condition.
  • Final sale items are not eligible for return.

Return Process:

  1. Initiate a Return: Contact our customer support team at hai@hambanya.my or through our website’s contact form to initiate a return. Please provide your order number and reason for return.
  2. Pack Your Item: Securely pack the item in its original packaging, if possible. Include your receipt or proof of purchase.
  3. Ship the Item: We will provide you with a return shipping address. Please note that you are responsible for the return shipping costs.
  4. Processing Your Return: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.

Restocking Fee:

  • A restocking fee of MYR5 per item will be deducted from your refund to cover handling and restocking costs.

Exchanges

Exchange Policy:

  • We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order for the desired item.

Defective or Incorrect Items

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer support team immediately at hai@hambanya.my or through our website’s contact form. Provide your order number and details of the issue.
  • We will arrange for a replacement at no additional cost if the issue is due to our error.

Non-Returnable Items

  • Items marked as final sale are not eligible for return or exchange.
  • Gift cards are non-returnable.

General Guidelines

  • Ensure all returns are securely packaged to prevent damage during transit.
  • Retain proof of postage until your return is processed.

Contact Us

For any questions or concerns about our return and exchange policy, please contact our customer support team at hai@hambanya.my. We are here to assist you and ensure a smooth return process.

Last Updated: May 27, 2025